One price, regardless of bits and bytes.
One price. No time sheets, no additional charges, no surprises at the end of the month. SK charges a flat fee for SAP Basis operations, hosting and monitoring, so the customer knows the full SAP Basis operating budget before the first ticket is raised.
The
problem
Providers that bill by effort
profit from problems
Traditional billing models for SAP operations are based on hours, tickets or consumed resources. That may sound fair, but only at first glance. A provider that bills by effort has no commercial incentive to make an incident disappear quickly and permanently. On the contrary: the longer it lasts and the more often it recurs, the more there is to bill.
No one has to exploit this deliberately. The incentive is simply misaligned. For the customer, the result is the same: every invoice is a surprise and every budget is only an estimate.
One price for all
SAP Basis operations
SK charges a flat fee: not by bits and bytes for hosting, not by effort for monitoring and not by the hour for the day-to-day tasks included in our operating models. The customer receives one price. The full SAP Basis operating budget is therefore set before a single ticket is opened.
- Hosting – flat fee, regardless of actual data volume
- Monitoring – flat fee, regardless of the number and frequency of triggered checks
- Operating model – flat fee, regardless of the number of tickets handled or hours spent
Our
model
For the customer
Budget transparency instead of fine print
A flat fee can be planned for. It does not appear as item 47 on an additional invoice and does not increase with every extra request to the service desk. For financial planning, this means the SAP Basis operating budget is fixed, regardless of how often individual systems are checked or how many questions arise during the month.
For SK
Planning certainty for both sides
SK benefits as well. A flat-fee model makes staffing, capacity and further development reliably plannable, instead of requiring a new calculation every month of what gets billed to whom and how. It reduces administration on both sides: no minute-by-minute time tracking, no endless discussions about billable and non-billable work and no disputes over individual invoice items.
The
difference
A vested interest in fast,
lasting solutions
The most important effect lies elsewhere: because the price is fixed, SK has a direct commercial interest in solving problems quickly and permanently, rather than treating them again and again. Every incident that occurs more often than necessary uses SK’s capacity, not the customer’s budget. Providers that bill by effort do not have this incentive.
That is the difference between a provider that earns money from an incident and one that has an interest in resolving it.
Next
step
What does your SAP Basis operating
budget look like?
Let’s calculate together what a flat-fee operating model would mean for your SAP landscape – transparent, predictable and without fine print.